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FAQ/Order Policies

About Us

Welcome to DG Pilot Aviation Collectibles & More LLC! We specialize in Gemini Jets, Herpa Wings, Hogan, Inflight 200, JC Wings, Phoenix and Skymarks Products. Established in 2015, we aim to provide you with the BEST CUSTOMER SERVICE and LOWEST PRICES AROUND! All of our products ship from our warehouse located in Minnesota. We also have a custom order option available! Don't see a product listed in our inventory? Email us at DeltaGolfKC@gmail.com and we will be happy to order it for you!

Order Processing Times

All orders received will be processed and shipped within 24-48 hours of order placement as long as the item is in stock.

Order Tracking

Once your order is processed for shipping you will receive a confirmation email with Mail/Freight Carrier tracking information. We offer order tracking to provide the most up to date information on your order. We want to keep you informed as to when you can expect your order to arrive!

Order Inspections

All orders are inspected to ensure they are in a satisfactory condition prior to leaving our warehouse! We take pride in providing the highest quality aircraft model products to our customers!

Pre-Orders

Many die-cast models are limited edition, meaning quantities will sell out fast! This is why we highly encouraged pre-orders. If an item is listed in our Pre-Orders Section, it will contain an expected arrival date. This is based on the information we have received and is an approximate date when the order will arrive our warehouse. Please note that arrival dates are subject to change. Payment is processed at the time of order placement.

Payment Methods

We currently accept American Express, Visa, Mastercard, Discover, Diners Club International, JCB Credit Cards. We also accept Paypal! We do not accept personal checks, or cash. 

Payment Processing

All payments are processed at the time of order placement (including pre-orders).

Return Policy

All orders have a 30-day return policy from the date your item is received. Broken items that are considered to be defective will be replaced (broken wings, broken landing gear, broken antennas, smudged/crooked paint, incorrect/partial aircraft registration,). However, if you decide to return an item that is delivered in satisfactory condition (same condition as it leaves the factory), a 15% restocking fee will be charged. Shipping costs will not be refunded. All items are photographed prior to leaving our warehouse for quality control and to ensure we deliver the best possible product! If you receive an item(s) that arrive damaged, and were not in that condition prior to leaving our warehouse, please keep the original box, packaging, and notify us within as soon as possible (no later than 30 days), after the receipt of your item.

Defective Item Policy

An Item Will Not Be Considered Defective for the Following Reasons

1) Improper Cockpit Placement-Too high/Too low.

2) Polished metal variations, or glossiness of the clear coat.

3) Wheels that do not touch the floor when the item is on a flat surface. 

4) Wheels that do not turn or float, even if designed to do so.

5) Surface imperfections which are not visible with the model displayed on its wheels or stand including tiny rub marks, tiny amounts of excessive glue.

6) Issues that are not noticeable under normal/viewing lighting conditions without a magnifying, or spot lighting conditions.

 

 

 

 

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